Reigate Environmental is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Reigate Environmental may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The purpose of this notice
To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation.
What we need
We only collect basic personal data about you which does not include any special categories of personal information about you; this is known as Special Category Data. Having said this, the basic data collected from you does include name, address, e-mail, telephone number, financial information (in order to make and take agreed payments – no card details are stored on our system at any time).
Why we need it
We need to know your basic personal data to be able to provide goods and services to you, process your orders, provide you with information we feel is necessary or beneficial and tell you about our products and services. We will not collect any personal data from you we do not need to provide and oversee this service to you.
What we do with it
We will only ever use your data for the following reasons:
- to enter into, perform, or adhere to the terms of a contract with you
- to comply with a legal duty
- to protect your vital interests
- for our own (or a third party’s) lawful interests, provided your rights don’t override these
- to improve our own services and/or products
- from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
In any event, we’ll only use your information for the purpose or purposes it was collected for.
Whenever we process data for business-related matters, we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.
When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish, and if you wish to do so please email your objection to email@example.com. Please bear in mind that if you object this may affect our ability to carry out the tasks above, for your benefit.
Where we keep it
We are based in the UK and we store our data within the EU on a cloud-based platform which is secure and encrypted to avoid external breaches. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do if your data is adequately protected.
- Hands On IT Services
- Avast Antivirus
How long we keep it
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored depends on the information in question and what it is being used for. For example, if you ask us not to send you e-mails, we will stop storing your e-mail contact (though we’ll keep a record of your preference not to be e-mailed).
We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be six years.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What are your rights?
You have the following rights with regards to your data:
- the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request
- the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
- the right to have inaccurate data rectified
- the right to object to your data being used for marketing or profiling; and
- where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
If you wish to raise a complaint on how we have handled your personal data, or wish to have your information removed from our system, please contact Katerina Catacos (HR, DPO & Office Administrator) on 01737 271670 or firstname.lastname@example.org who will investigate the matter and address your concerns.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.